jAnuAry 3^rD, 2008
DEAr mr. timBAlD,
thAnk you For your lEttEr ConCErning thE poor quAlity oF our ruBBEr solED BlACk workBoots. wE ApologizE For Any inConvEniEnCE this hAs CAusED you AnD your CrEw.Along with FivE nEw pAirs oF workBoots For your CrEw (wE inCluDED onE ExtrA pAir), wE hAvE En- ClosED A FrEE yEAr’s supply oF solE protECtor sprAy. in our rEtAil storEs, this sprAy is Al- wAys rECommEnDED to BuyErs who work on hEAtED Floors. this shoulD hAvE BEEn Brought to your AttEntion At thE timE oF your initiAl orDEr (rECEivED By tElEphonE on oCtoBEr 12, 2007). plEAsE ExCusE our ovErsight. to DAtE wE hAvE hAD no ComplAints ABout thEsE workBoots From CustomErs who hAvE usED thE protECtor sprAy. howEvEr, shoulD you usE thE sprAy AnD FinD thAt you ArE still unsAtisFiED with thE Boots, plEAsE rEturn thE Boots AnD sprAy For A Full rEFunD、thAnk you For supporting thE shoE pEoplE. hAvE A hAppy nEw yEAr.
sinCErEly,
stAn mAson, prEsiDEnt
how mAny pEoplE ArE on john timBAlD’s CrEwA．Four.
B．FivE.
C．six.
D．twElv